Warranty & After-Sales Service Policy
Committed to delivering reliable products backed by prompt and efficient service support.
Sigmapack Engineers Pvt. Ltd. ensures complete customer satisfaction and long-term trust through our comprehensive service policies.
Warranty Policy
- We provide a 12-month warranty from the date of purchase against any defects in material or workmanship.
- At our discretion, defective parts will be repaired or replaced by our authorized service engineers.
- The warranty does not cover damages caused by accidents, power surges, mishandling, negligence, use of duplicate parts, fire, or servicing by unauthorized personnel.
- The following items are excluded from warranty coverage: plastic parts, curtain fabrics, heating elements, heaters, Teflon belts, and other consumable components.
- Warranty service is free of charge within a 15 km radius of our factory premises in Ahmedabad. Beyond this range, travel expenses will be charged at ₹10 per kilometer, along with applicable lodging charges if required.
- For major repairs, customers are required to send the machine to our workshop, with transportation costs (to and fro) borne by the customer.
- Installation of machines, if requested, will be charged separately based on the distance and requirements.
After-Sales Service
- We have a dedicated network of factory-trained service professionals to provide quick and reliable support for all your shrink packaging and automation needs.
- Our service engineers are trained to maintain the highest quality standards, ensuring the best service in the industry.
- We also undertake specialized jobs in packing automation and provide customized solutions to meet unique requirements.
- Best after-sales service is guaranteed.